Shipping costs and Returns Policy

We are a small business and produce in small batches as such we would request you to shop with us in a mindful way. Below are details of our global shipping methods and returns policy. All our items are handmade in limited quantities and we want each purchase to be loved and cherished in your wardrobe or home for years to come. To reduce the carbon-footprint of returns, if you do have any questions at all around fit or you need more info to inform your purchase, please email customercare@maisondebelle.com before placing your order to ensure you are happy with your product.

SHIPPING COSTS


UK - free over £125

Standard shipping - £3.95

Europe - from £14.95

PLEASE NOTE: International deliveries are tracked and signed for but due to delays with Customs, orders could take up to 10 days to be delivered. Please also be aware that any Customs Taxes and Duties are payable by the customer at point of receipt. We have extended our returns policy to 28-days for European orders.

Australia - from £15

Canada - from £12

Hong Kong - from £15

Singapore - from £15

USA - from £10


RETURNS PROCESS:

Unfortunately any items returned that have been worn, soiled or are outside this 28-day period cannot be refunded. Sale items have a 14-day returns window.

If you are not completely satisfied with your purchase, you can return your goods for whatever reason, provided we get them back within 28-days (14-days for sale goods) of the date of shipment and they are in perfect, original saleable condition with the original tags/packaging intact.

Please return the product in pristine condition to 

Maison de Belle

5 Highdaun Drive

London SW164LY

U.K.

Once we receive your item back and it has been checked you will be notified and a refund will be processed to the original payment method within 7 working days, or you can request store credit with us if you prefer.


All items returned to us are at your own risk, so we recommend using a recorded postal service.